I cannot believe the MLB works with them. This company is horrendous - no customer service and cheap made products. It’s good enough to make my hubby less self conscious about wearing a face covering.........really happy. They have no customer service. Sent multiple e-mails asking to exchange the incorrect items, with the correct ones. So, I took a leap of faith and ordered. Make you sign up to be harassed by "deals" and "offers" in your email first so you can actually make a purchase on "pre-order." We’ve always been a community of fans with a shared goal of helping people let their inner fan shine like a beacon of awesome. I received both items within six days-with absolutely NO issues whatsoever. Drop us an email. They state that doing such guarantees your spot in line and that you will receive the item as soon as it arrives in their stock. I received my product and they went out of their way to solve my issue in a friendly manner. The company is FOCO aka Forever Collectibles, and their address is 2301 Cottontail Lane, Sommerset, NJ The more complaints they get the more likely it is they’ll do something, like SHUT THEM DOWN! We are constantly searching for dedicated and driven professionals to join and help grow our team! I urge EVERYONE who has had the misfortune of being scammed by them to file a complaint with the New Jersey office of the Better Business Bureau. The product is as expected, it’s not an official Chelsea product but I wasn’t expecting it to be. If I could give this absolute trash excuse for an "apparel company" a zero or negative 5 billion stars, I would. ️ The newest addition from the Astros’ Bobblehead of the Month program IS HERE! Media@foco … Do not trust that you will get your products quickly. Trash company. AWFUL COMPANY with even WORSE Customer Service...STAY AWAY.
Could be an honest mistake... our they just substituted items with incorrect ones to fulfill/keep the order.C. Thanks FOCO! Signed,Still waiting, Absolute rubbish site ordered from them over month ago still not received, emailed them got crap reply there just after yr money. Do NOT order from this company!! To make things worst they have no customer service number.
CONTACT US CUSTOMER SUPPORT Got a question for us? LOVE FOCO! I called the company and they immediately made the situation right.
NO RESPONSE.E. I have asked them to have the NJ Attorney General to look in to them as well. Need to get in touch? Took forever to get my order (over 3 months and almost 2 months after expected delivery date) and could not get any response to emails after several attempts. A. © 2020 Trustpilot, Inc. All rights reserved. I looked at other sites but they were far more expensive and not the exact design I wanted. Reviewed the company on their website (1-Star) after they emailed asked for a review. – Alex Bregman Houston Astros Bregman Crawfish Boil Bobblehead! They are an absolute joke.
The one and only positive about this company is that they'll give you a refund so you can spend your money elsewhere.
They are also a vendor to MLB. I found some gaiters I really wanted to order for my husband, but was skeptical given the reviews. Received the order with incorrect items. Now summer is over and the gift occasion I bought it for has passed. I just cannot believe what you are getting here is the same quality as what the players are wearing in the dugouts. With major sports and entertainment licenses at our disposal along with a powerful infrastructure, a dedicated team, and a broad variety of products, our company is reaching new heights every day. FOCO is a leading manufacturer of sports and entertainment merchandise, with a product line that includes apparel, accessories, toys, collectibles, novelty items, and more. DO NOT GIVE THIS COMPANY A PENNY, This is truly a scam alert I have personally been scammed myself and I’m in the process of trying to get my money back this is ridiculous make sure you follow the steps to file a Complaint with New Jersey Better Business bureau FOCO stands for Forever Collectibies @ 2301 Cottontail Lane Sommerset, NJ. Contacted customer service four times with no response whatsoever. Masks NEVER DELIVERED. STAY AWAY!! COMPANY IS A FAKE AND IS FROM CHINA SELLING DEFECTIVE PRODUCTS. Then they'll send you what they actually have to shut you up and say the rest is on its way. Ordered Mets and Cowboys gaiter on the 5th received today.
Reviewed the item on their website (1-Star) after they emailed to ask for a review on the product. BUYER BEWARE!
Offering to credit or send the correct one. Miraculously, they couldn't, because "it was just sent" that day (actually, two days after) my email.B. The company is expanding and after talking to them, I understand the issues they were having. Ordered the FOCO On-Field Adjustable Face Covering twice it is completely defective unwearable tag sewn to the bottom of the mask so it will not open all the way the folds are crooked off-centered the ear straps are unaligned the whole thing is crooked the sides don't line up with one another there is fabric tears on the corners it is faded and looks dirty it was actually sewn upside down this is how they are being shipped out i am warning and writing bad reviews to everyone to stay away and going to the Better Business Bureau they have no customer service and will not reply to emails and there website uses fake reviews.
It was never posted.2. I hadn’t received it within the time frame allotted. The company is FOCO aka Forever Collectibles, and their address is 2301 Cottontail Lane, Sommerset, NJThe more complaints they get the more likely it is they’ll do something, like SHUT THEM DOWN! Company NOT posting negative reviews on verified purchases. I really hope not, for their sake. Quality of both the neck gaiter and cloth masks are rubbish. This FOCO company is the worst. Rep your favorite teams and players with our team apparel, accessories, footwear, toys, BRXLZ, PZLZ collectibles, bobbleheads, figurines, and more! Welcome to your #1 source for officially licensed MLB, NFL, NBA, NHL, MLS, Premier League, College, and National Team fan gear! Thank goodness I was able to cancel my pre-order MLB gaiters. ©2020 Forever Collectibles United StatesAccessibilityCA Transparency ActPrivacy PolicyTerms of Use, Click to view our Accessibility Statement, FOCO SQUAD MEMBERS GET FREE SHIPPING OVER $125. FOCO’s success is directly related to our ability to bring new and exciting designs, ideas, and manufacturing techniques to categories in need of innovation. Find your fandom with FOCO.com! I will be contacting MLB shop to let them know they are dealing with a horrible vendor. The company's line of business includes specialized repair services. Foco Incorporated was founded in 1978. They will not send products. Fast forward 2 months later and you won't have anything you ordered, "pre" or not. Google for their website as I was not allowed to post it here in the review. Let’s get this (dinner) party started! I had to call my bank and get the money back. Quick shipping, product though is not polyester. Also, when you review their products, they do not post your negative comments, only positive ones. Other than that would order again. Bottom line is, I was frustrated and they made the situation right. Non-returnable items. You can’t reach a live body on the phone and when you leave a message they do not call you back. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! They are working on getting more people in the right spots, but this pandemic has created an issue for a lot of companies understandably including the shipping companies which are overwhelmed. Filled out a return request. Finally got product that were overpriced and they are junk. They take your money and DO NOT send your item! I pre-ordered New York Yankees pinstripe gaiters to find out they have no stock available and cancelled my order. FOCO is a leading manufacturer of sports and entertainment merchandise, with a product line that includes apparel, accessories, toys, collectibles, novelty items, and more. It wasn't my fault... they were incorrect!D. They don't have a phone number either. Want to hook us up with your favorite blueberry muffin recipe (for some reason)?Go for it. The company's line of business includes specialized repair services. SCAM! That was a month ago. Ordered twice, got both shipments in a day or two. If I could give a negative rating, I would. It was DENIED. SECTOR I can't believe I'm reviewing the same store! We're available Monday-Friday 8am - 5pm EST. I filed complaint with BBB and they didn't respond to them either. Initiated a chargeback on my credit card. FOCO - our passion for passionate fans has never changed since our journey began in 1998. Gaiter failed the "candle test" on every attempt. A MONTH after receding delivery.HERE IS THE WORST PART1. I had an issue with a product I purchased during the pandemic. Not much different than taking a cheap bed sheet and turning it into either item. Finally, you'll get an email a week or 2 later telling you they no longer have the product you're waiting on because they are dense as rocks and did not order enough of them. We'd love to hear from you.
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