On December 27, 2019 I put in a claim for my furniture to be reviewed under warranty purposes. He didn’t even want to add my wife for the card and not even needed my SIN number.
This means that we are going to have to go through this whole process for a third time. Cleaning Protocol: Sanitizing stations can be found throughout our stores to ensure everyone is properly sanitized and safe before interacting with product. Each review that comes in goes under comprehensive review moderation to avoid fraudulent/fake reviews. I been buying from The Brick for over 20 years and its definitely time to look elsewhere. We have recently spent $12,000 at the Vernon BC.
I called and they said it was delayed and would now be in by the 21st. Not happy with the run arround I am getting to resolve this.
Order Amizon free fast delivery. Why would we? new products, some seen at a Brick Store as well as Outlet Exclusive Face brick is the real deal.
The only thing they could do for me was have me chose a different range in stock.
Some of my other stuff didn’t arrive yet and they mentioned they can’t tell me an exact time frame for the delivery. Bottom line is, that I feel completely ripped off, the situation regarding checking it in the rain blows my mind and then the “service” I got from the store manager has been insult to injury. I received no invoice when I purchased online and they did not provide one to me at the store – that information should be on the invoice or confirmation email or something, but I never got anything but confirmation of the purchase from my credit card. They take one week to reply of my email and that reply is a like short one line message and always it’s negative. ... West Edmonton Mall 8882 170 St NW, Edmonton, AB T5T 4J2 . I had to waste more than two hours my valuable time just correcting their stupid errors. display: none !important; This morning I talked to them on the phone I was told my fridge is coming on September 14 and 10min later I talked to another person on the Brick Chat and I was told the fridge will arrive between the 10-15 October … obviously one of the two is lying here ?! Finally an appointment was setup to service my dishwasher. About 1 year ago, July 2017, the recliner on one side began to sporadically open or close without being touched – this could present a safety issue around small children or pets. The prep work behind the brick is just as or more important than the final look from the outside. I forward the pics twice, today I’ve called the manager and he is always busy or on the phone. Each customer will be provided with (3) to use when laying on pillows and mattresses. Looking at a week since I was told it would be resolved – has gone to multiple departments with the promise of “Corporate” getting in touch – NOTHING. Anyway they came yesterday at 1:45 and came into the house and refused to take our couches as they were too old. I would not recommend anyone ever buying The Brick warranty or business as they do not want to honor it and the technician, do not do their diligence in providing customer service. Would appreciate if anyone could advise what to or who to contact for help? Installing brick on your home’s exterior is a fantastic way to boost curb appeal and add resale value to your property. I said they are breaching their contract then the manger said if you want to get lawyers involved I’ll have mine call you and you won’t get your couches. All Rights Reserved. Absolutely the worst experience ever and never have had to wait this long for any product.
very worst would never recommend to any one if some one ask.
It appears I am not alone as review online suggest that this atrocious customer service is a culture at the brick. As I have a gated lock on my premise I was waiting for more than one hour outside in a cold environment until they came to my place.
I have been nothing but accommodating for The Brick and all I have got in return is inconvenience. The Brick then calls me and says they are sending out another technician to come check out the repair team to see what is needed.
At this point I felt hopeless with any results with the lack of effort that was put in for all members included. The Brick’s Edmonton Main store is the original location that started it all. we got sinning room furniture, living room furniture nothing worked we ask to replace 2 time still having issue with and feel like been treated like useless and cheap. I bought from them washer and drayer on condition that I will get them on certain date include installation. We also carry a wide selection of discontinued, one of a kind and I ordered from you it is your fault it’s late.
Cant actually believe they are still in business.
The Brick features a wide range of stylish furniture, mattresses, appliances and electronics at great prices. So yesterday I said I am going to go to The Brick and face them because I need answers! Been waiting for my Range since the 27th of April. I decided to reach out to The Brick yet again since I have heard nothing and its been two weeks since the repair technicians were here. Skip to main content Midnight Madness Sale (change flyer) Valid Sep 29 - Oct 08 Midnight Madness Sale. The measurements of the flat futon were taken from the outside of the armrests, making the actual sleeping surface too small for anyone over 5’5″, which in my opinion is ridiculous because when people sleep, they don’t usually want their feet and head up on a hard armrest last time I checked. Why would I come in and purchase anything after not standing behind your product and honoring your warranty. However in November of 2015 we purchased two couches and a five year warranty. It was delivered on a Friday.
Did the email from the website, no replies. Every effort has been made to properly capitalize, punctuate, identify and attribute trademarks and tradenames to their respective owners, including the use of ® and ™ (TM) wherever possible and practical. The claims department was pretty quick to respond and was able to inform me that they would send a technician out to inspect the furniture. The representative who showed up to “help” me tried to persuade me to change my order and tried to sell some other stuff to make a commission for him. actually they have 0000000 service . I was very upset with customer service at Brick Milton Ontario location.
I was extremely upset that one this friend of mine waited are for this four-hour window for no one to show up. You are in the right place. For the bar and restaurant, see, "Brick Warehouse LP, The Company Information", "Consolidated Financial Statements of The Brick Ltd", "The Brick plans $400M IPO as income trust", The Brick False Advertising Lawsuit End With $2 Million Settlement, https://en.wikipedia.org/w/index.php?title=The_Brick&oldid=946054682, Creative Commons Attribution-ShareAlike License, This page was last edited on 17 March 2020, at 19:55. The Brick told me it would take two weeks to get because the dishwasher is made to order; I said OK.
I feel mislead and I am deeply disappointed. This method has all of the weight of the brick system bearing its load onto the angle iron as opposed to thin brick hanging from the wall.
We called the brick to fix it and they told us it was not there problem and to call whirlpool, so we call whirlpool and they tell us the same thing. I never had any issue with any products I bought. So now I have wasted two days of work for someone to come in and say literally nothing.
View your Weekly Flyer The Brick online. Edmonton Main. That was 2 weeks ago. Now I just want my money back!!! 1) He told me many people have been upset surrounding the “small print on the website that no one reads” – his words – and that the warehouse guy “should” have told us to check it before signing for pick up.
He did cancel but I got charges on statements. No honesty. Come on home to the Brick! I would NEVER buy from the brick again. Make your way to Door 21 on the second floor of Phase I and enter the future of furniture shopping. Out of 8 attempts, 6 times I was returned to a voice message saying that the store was closed.
I felt that he got my personal information other than doing his job. He answers that they cannot deliver me because contrary to what the saleswoman guaranteed me, it is not available.The manager asked me to come to the store and see if we could find another sofa available at the warehouse for Sunday 28, two days later. very worst and upsetting first experience.
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