Returned it. Collected from my local branch. I would have quite happily accepted a credit note or given the opportunity to exchange the top for something else. I explained on entry to the lady and she said if I knew what date and rough time it was possible they could search the transaction? In 2013, online fashion retailer Zalora began acting as a bridge between River Island and most of South-East Asia. Never again, unrealisable and useless CS ! I only wanted an exchange and I don't have any guarantees with my garment anymore in case a fault appears after wash ect. A good experience. I explained that I wasn’t keen on another digital receipt for my new purchase as leaving my phone at home had caused me a problem to which she then asked for my email to give me another digital receipt to which I explained I would prefer not to have another digital receipt to to be told that the company did not want to give out receipts under the new COVID restrictions. Terrible, will never order from RI again, ever. Disappointed brought a gift set from river island for my friends birthday , as it arrived the boxing was all damaged which doesn’t look the best when giving it as a present , I contacted river island and asked for me to return the product so they can replace it, unfortunately this was ideal as the present was for a birthday and I’m unable to leave my house due to covid-19 !!! Minus P&P again (presume this is company policy, despite the fact it's against the law and something I've reported to trading standards). I received it on 20/06/2019. Not just the same product, the same INDIVIDUAL ITEM. If your order has not arrived in time please follow the below steps: You should now be able to see the order’s current status and full tracking history. Due to corona virus my wedding was cancelled one week before.
Lucky you! Returns used to be quite lenient, policy had changed and I was unaware, tried to exchsnge something a few days after the 28 day period to be told no, refused to give me a credit note even though I asked that itd be a one off as a good will gesture, was planning another large order but wont be bothering now, really disappointed as a loyal customer. I understand there’s policies in place. I met Umi on the shop floor and she directed me to the kids section.
Completely unfair, i have spoken with 2 members of your 'customer services team' who told me you are unable to issue me a refund as the order was placed in store?! Several weeks later, a courier returned the suit! I had two gift card for river island went to use them online and transaction cancelled went to use my cards in store and was told my £60 balance had gone called customer service spoke to James then Irene and then Chelsea who have all said my cards are valid when I go to spend I’m told there’s nothing in them I’ve waited first time 24 hrs and then 48 hrs been in store again and the staff wouldn’t even call customers service so they could tell them there’s nothing showing in store!!! NEVER TRUST THEIR ONLINE SERVICESI placed an online order . Its been a wk now and still no goods, so i tried to track my order but when i put in my details it says my password was incorrect so i asked them to send me a reminder, still no email received its now been 2 days. From bardot necklines and botanical prints to scalloped bikinis and cute cut-out detailing, our swimsuits and bikinis are certain to get you noticed poolside. Thought I'd chronicle my recent, ongoing, horrific experience with River Island; one that has ensured that I will never, ever shop with them again. and yes i have e mailed you so dont bother suggesting that.
I am so annoyed I would never buy from river island ever.Placed an item online waiting two weeks after waiting called customer service not helpful at all they said it’s your responsibility to get in contact to use which I have never ever Heard in my life. What appalling service RIVER ISLAND! Dpd advises I have called to change so I insist it wasn’t me and give them my phone number to which they reply that’s not the number river island gave them, lots of emails later and dpd have advised they will make sure roger island refund the order and will investigate how someone has my details and was able to download the app with my details!
Recently purchased a pair of black trousers for work.. costing £30. Being polite I said I would purchase the different size and return the wrong size another day.
They hide in in the T&C’s because they know its rare people read those and then they fob us off and force us to spend our money with them. I am from Bedford, Bedford store has closed down, nearest one is in Milton Keynes but i dont drive.
Feeling upset by my visit I decided to go home and pick my phone up and return both tops. I contacted "customer services" again, and received an email saying ask your bank to make a charge back!
Ordered a few months back, very happy with my order. Design. The overall result for me is to shop online as I will receive the paperwork needed and will avoid the bad service. "I am sorry that the previous advisor did not read your email correctly.
I had put in an order for items for kids confirmation never received my order contacted riverisland on Facebook and email mostly dealt with poppy she is unhelpful and most definitely the worst customer service I have ever seen refused to give me a refund there stating my delivery was signed for which I clearly explained this was not my signature and I did not recieve my order I will never again buy off river island and I will be taking further action as I will not be in the lost of my money stay far away people they dont care once they get your money after that they dont give a care for there customers poppy is the worst I have ever seen. £42 lost. Contacted the "customer services" who agreed to refund and sent a courier to collect the suit. Can’t wait to have to wait absolutely ages for my refund. One of the items was not what I had ordered. With this in mind I said a receipt was my preferred preference and she said she still needed my email and then printed me a receipt. So are the head office! Then I was placed on hold to which they came back and said my item had been sent back to the distribution centre for reasons they didn’t know, they couldn’t give me any other explanation other than ‘something wrong with the order’ fobbed me off, offered a refund for an item I can’t order again because it’s out of stock. Raised a case on Resolver. The link on the email for returns policy does not work. She mentioned that the item could be returned, as normal online purchases, for a full refund, if it was not suitable.The item did not fit and so I returned it, via mail, at my own cost, using their labels etc.It took approximately 14 days for River Island to send me a notification and a GIFT CARD in lieu of a refund to my card!!!
I wanted to change the top for a bigger size but once at the till the unhelpful assistant explained that there was nothing she could do? Your personal details are safe with us.
At River Island we always aim to bring new and original fashion to you, with great design at the heart of everything we create. Replied suggesting that Si takes a read of my earlier e-mail. If you do not, please provide an estimated date and price of purchase. I spend lots of money on the online orders and my wardrobe is mainly River Island clothes and bags and they refused to even help me.. I purchased a top from River Island online following the size guide and when it arrived it was absolutely minuscule and makes me look like a tramp.
Looking in to this for you I would advise you to return this back to us for a refund."
Absolutely disgused this evening at the Deepdale branch. bought a coat for my daughters bday end of sept gave it yesterday on her birthday and inside pocket is a car key and chocolate wrapper !!
I will take this further just on principle as it is their error.
References.
This is not what you would expect at all for the amount paid!
I returned a further £110 of clothes and 3 weeks later, I still don't have the money in my account. Right where do i start? The in store policy needs to be more flexible to those who have items, but don't have a receipt or is slightly over 28 days.
The staff in there are really helpful as coat too big but they found me smaller size (must be getting a bit slimmer l wish! ) Brilliant.Returned it. Don't think I'll be shopping there again anytime soon, the clothes are obviously coming up as different size and they don't recognise there's a problem. Appalling service, no explanation, no email notification given and left without my order. Will visit again as this is a lovely store with fab staff many thanks Lindax. I made an online order from River Island. RI sizes are quite generous I think. My daughter bought some fluffy joggers that had come apart whilst wearing also came under investigation!! I bought some shoes in store and returned them via Hermes. They don't care about you, me, your money, my money.
It was after the 5 working days I started to wonder where my money was so I emailed them. Thanks, but no thanks. I felt like a criminal! Proof of purchase is not necessary but will be helpful if you still have it. £76!! RI can be pricey.
However the coat was too big so I went to the store in Dudley High street to return it. Don’t understand how can they explain some of the prices they have.
Which means that I use this service through River Island's website. This information was not on the original receipt it was not on the returns not or the invoice inside the bag or it was not made clear to me by the staff in store. Disappointing customer service and confusing "paperless" receipt policy. Shop elsewhere. Terrible, will never ever shop here again. Great company, I will definitley shop here again. Overall, if shopping in store I would prefer a paper receipt as digital can cause all sorts of problems!
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