We have the main box and then 2 wireless boxes. Since Monday June 29 we have not been able to get any live TV channels. There are NO live TV channels available.
Getting message XRE03114, "We're having a problem on our end. This is something I was unable to get done with 6 or 7 calls to Xfinity Support. Yea, I have a similar issue. No live channels. XRE03114 "We're having a problem on our end..........", Re: No live channels.
Seems like the only problem is with all live TV channels. The TV connected to the main box works, but the TVs connected to the wireless boxes are having the issue. But i can only access qvc, and JTV. <-- (BORING) I keep getting rdk and xre errors like xre 3026, xre 3021, xre 0021, etc.. Able to receive On Demand programming. They couldn't or wouldn't even guess about how long I might have to wait. Xfinity Support doesn't seem to have a clue or be able to escalate to a solution. Voice commnads work, occcasionly it will say that it cant connect to x1 platform/internet. Hi, Can you explain the steps you took inside the app to do this? I called xfinity and get - 3328678 Any ideas? Able to watch TV programs that were recorded prior to Monday June 29. Problem applies to ALL channels and Music Choice. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Getting message XRE03114, "We're having a problem on our end. Internet is fine. That did the trick, once I used the voice command to tune to another station the TV kicked in.
I changed plans and I can't see some channels I get xre 03121. XRE03114 "We're having a problem on our end..........". Please try tuning away fromo this channel for a few seconds and then tune back to it. I just refreshed my entire system via the support option in my xfinity account and that seems to have fixed the problem.
I'm happy to to report that, after more than a week, my live TV channels have finally been restored. Internet is fine. All my previous calls to Support only resulted in repeated power cycling of my internet gateway and X1 box resulting in the same failure. i'm having the same issue today with my TV after I attempted to watch a local access channel. I hope the person who's had the issue since June 29th has been able to watch the live channels again. X1 Error Code: XRE-00259 - We're having trouble connecting to X1. If that doesn't work, please try again."
What is wrong? I think we were lucky. The agents all said it would be necessary for a technician to come to my home to fix the problem and that couldn't happen because of COVID-19. Apparently that's all it took. A neighbor friend phoned Xfinity Support on my behalf and claimed to be a new customer wanting to reactivate my equipment.
are you referring to the "restart tv box" option or something else? How many days should it take to restore TV service? I'm glad to have my service back but I'm amazed at how terrible Xfinity Customer Service is. Pathetic. Please try tuning away fromo this channel for a few seconds and then tune back to it. Apps such as Youtube and Amazon Prime are ok. I can see all the channels in my tablet. Thanks for the idea. TV boxes and Comcast gateway have been restarted several times with no improvement. Secondary box works fine. Is it possible to connect it temporarily to the gateway/modem's coax to see if the problem is seen on that connection? In my lifetime I've never seen anything like it. This channel isn't currently available. Since Monday June 29 we have not been able to get any live TV channels. This channel isn't currently available. Has anyone been able to resolve the issue? We've had xfinity for about a month now and just started getting the same problem that you all described, except we get error code XRE-03062. My live channels are finally working again. Same results. Learn how to resolve X1 Error Code: XRE-00088 - Sorry we're having some trouble. Went to local Service Center and swapped out X1 box and splitter.
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