Register now to read this article and more for free. That means I’d have to use them the next time I travel. But did not mention they were charging me TWICE for 1 monthly spot For a total of $270. © 2020 Trustpilot, Inc. All rights reserved. You will see a QR code or a bar code in the top corner. Spothero support is only a click away with a contact link on both the website and app. They took the booking anyway. What a disappointment. When I called customer service they promised my money back for both the spot I didnt use and both uber trips. But I want to expand on this because I know of another way that is even better and it is called affiliate marketing. Please feel free to reach out to [email protected] with any questions, comments, or concerns. I literally tell people all the time that there is so much information that each person has that would be good if was published to the internet.
While the lot you mentioned is in close proximity to LGA, it is not currently set up as an airport spot. You’ve made a SpotHero reservation, and you’re ready to go. Click here. In the future you can reserve airport parking by visiting the link below, and feel free to reach out to us at (312)566-7768 with any questions! They were kind enough to refund my $7. Here is the Spot Hero reply... " I've reached out to the operator to have them void the ticket. They were unable to scan the barcode at the garage after many attempts and I had to pay the daily rate again. I thought no problem, i will call them and straighten this all out.There customer service put me at ease, told me they would get it taken care of. We're so sorry you had trouble scanning in and out of the facilities we partner with! If you haven't done so yet, please reach out to us at [email protected] and one of our customer heroes will assist you in resolving this ASAP! Using SpotHero’s mobile and web platforms, drivers can reserve and pay for spots in advance and eliminate the anxiety associated with having to find a parking spot. We parked in the garage at 821 Gravier in New Orleans that was listed on spot hero. Available Anywhere - Virtual, Get limited access to our industry news, analysis and data, plus regular email updates. I made a reservation, then cancelled it and rescheduled another on in a different garage in the Hells Kitchen area of NYC. Kathryn—We're very sorry for the trouble you experienced when parking with SpotHero. Have used spothero for months - if you use spothero, get used to talking/calling parking attendants. I paid them for the spot and followed the directions to the lot. If you need any additional assistance please feel free to reach out to our customer heroes at [email protected]. It's 3 weeks later and I have repeatedly emailed and no refund. I was charged 128.00 for a 70.00 parking. While this is not a regular occurrence, we take this issue very seriously. This booking was via my PC on 9/9/20 at 11:00AM. Hailing from the mountains of West Virginia, Adam “Cezar” Jenkins has been working with computers since he was eight. Charles—We're very sorry for the trouble and confusion with your reservation.
In the future if you ever experience issues applying a code or locating a spot, you can give our customer heroes a call at (312)566-7768 and they would be happy to assist you further. I decided to give this service a try and it didn't work. I want to give them another shot but I don’t see how I could. For those that are interested I can email all of the correspondence i had back and forth with this company. I received an email acknowledging the cancellation and was informed that my payment would be refunded which did not happen. When I persisted, he finally raised the gate and let me in.
Checked reviews..... 86 percent negative!!!! Pro Tip: Your rental id number is on your parking pass right under the entry/exit times. First time using SpotHero and they sent me to a garage that is completely booked up! I think it would only work well for people who have at least 100 car spaces. I sent SpotHero the $14 receipt, but they refused to give me a full refund. We appreciate the feedback and apologize for any confusion. You may not realize it, but there are different ways to redeem your SpotHero reservation. Spothero support is only a click away with a contact link on both the website and app. Spothero was founded by Mark Lawrence, who is still CEO back in 2011 in Chicago and is currently still headquartered in Illinois, Chicago. When I arrived at the hotel, there was no attendant. Amanda- We're sorry to hear about this! Bring up your SpotHero parking pass on your phone. Not the case? Login; Sign up Edit. I’ve been on the phone with them a total of 1hr 37 min today they are refusing to let me speak to the manager.
If someone else takes it, you are on your on. SpotHero support is nonexistent. Semur—We appreciate the feedback and apologize for any confusion! Advertised a coupon but never applied it. Not great, just ok. Spothero sail the parking location was 1.5 miles from the airport - it was more like 15 miles which makes a difference when trying to catch a plane.
BUT MY PARKING RES WAS NEVER SCANNED. Person Adam Jenkins Platform Engineer at SpotHero. Nothing. I once wasn't able to show for my parking reservation and the customer service team was able to refund my purchase. In the future if you notice a rate discrepancy, please feel free to give our customer heroes a call at (312)566-7768 and they will look into it right away! It's up to you to police the parking spot you rented. SpotHero has always offered touch-free payment in-app, but in response to COVID-19, we’re now making redemption more touch-free as well! your ticket was issued at 252 W Van Buren St, and your reservation was at 248 W Van Buren St. Get Accredited Login Welcome to BBB Northwest + Pacific. If I could give less stars I would. I paid $36 to Spot Hero for a reservation, but when I tried to redeem it the parking garage didn't accept it. 4 hours later i received the response "you parked in the wrong spot. They do not have a working phone, so you cannot call them when you're ready to pick up your car. If you haven't done so yet, please feel free to reach out to us at [email protected], and one of our customer heroes will assist you in resolving this. Finally, my car was parked between other cars and I moved my own car. I paid $10 and navigated directly to the garage from their app. If your car gets towed, you are on your own. They requested that I email them a copy of the tickets and the would get back to me right away. So at the end of the day I had to pay both fees. Click Keep in mind that the booking was actually executed on 9/9/20 at 11AM. If you only have one car space you will only make what that is worth but if you have more than one anything is possible, which we’ll find out below.
When you arrive at the parking facility, show the valet attendant your parking pass.
Worst!!
I returned from vacation to find my car window smashed adding another $250 to the cost of the experience. A lot should never be full when you reserve with SpotHero. When you’re ready to park, pull into the garage or lot and park your car in any spot that doesn’t say ‘reserved’. Frank—Thanks for taking the time to leave this review, and we're very sorry for the trouble and inconvenience! Trouble getting the car in initially and then they had no record of me 20 days later at garage and I couldn’t get my car out. We're so sorry for the trouble! In the future, please don't hesitate to give our customer heroes a call at (312)566-7768 in the moment and our customer heroes will assist you ASAP! When you arrive at the garage, pull up to the scanner. I got a parking ticket. I even sent the CEO on linked in a message asking if he would look into it. If your car gets towed, you are on your own. I search for things all the time only to come up short because it has not been written about yet. It doesn't work, Will not refund you if you cancel, in spite of you cancelling before the start date of your parking permit. Only way to contact these scammers is through emails and they apparently have a different meaning for “24/7”.
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